Terms & Conditions

ADHD Lancashire Ltd

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Effective date: 4 August 2022

Last updated: 4 August 2026

 

1. About these Terms

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These Terms and Conditions (Terms) explain the rules that apply when you use adhdlancashire.com (the Website), download free or paid digital content from us, book an appointment or programme, or book an event through us.

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ADHD Lancashire Ltd (we, us and our) operates the Website and the services described in these Terms, a private limited company registered in England and Wales under company number 14838242. Our registered office and contact address is 3 Kiln Croft, Chorley, Lancashire, United Kingdom, PR6 7UA. You can contact us at bernadette@adhdlancashire.com or on 07360 543140.

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ADHD Lancashire Ltd is not currently registered for VAT. The prices shown on our Website are therefore the total prices payable unless we clearly state otherwise.

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By using the Website, placing an order or making a booking, you agree to these Terms. Where separate terms are shown on a product or event page, or you sign a separate coaching agreement, those specific terms also apply. If there is a conflict, the specific terms or signed agreement will take priority for that product, event or coaching service, but nothing will reduce your statutory consumer rights.

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2. Who may use the Website and make purchases

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You must be at least 18 years old and legally able to enter into a contract to purchase paid digital content, book a paid service or book a paid event. If you use the Website on behalf of an organisation, you confirm that you have the authority to act on behalf of that organisation.

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You must provide complete and accurate information when placing an order or booking. You are responsible for keeping your email address current so that we can send confirmations, download links and event information.

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3. Website information

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We aim to keep the information on the Website accurate and up to date, but general website content may change and may not reflect every individual circumstance. We may correct errors or update content when reasonably necessary.

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Information on ADHD, diagnosis pathways, medication, Access to Work, workplace support and related topics is provided for general educational and informational purposes. It is not a substitute for personalised medical, psychological, legal, employment or financial advice.

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The Website is not an emergency or crisis service. If you believe that you or another person is in immediate danger, contact 999 or the appropriate emergency service. For urgent medical advice in England, contact NHS 111 or an appropriate healthcare professional.

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4. Digital downloads

 

4.1 What we supply

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We offer digital resources, including guides, workbooks, toolkits, templates and fillable PDF documents. Some downloads are free, and others are paid. The relevant product page will describe the content, format, price and any important compatibility or access requirements.

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Unless the product page states otherwise, you will need a compatible device and a PDF reader. Fillable features may not work in every browser or mobile app preview. Saving the file and opening it in an up-to-date PDF reader will usually provide the best experience.

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4.2 Orders and delivery

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Your order is an offer to purchase the digital content. A contract is formed when we accept the order and send an order confirmation or make the download available, whichever occurs first. You must authorise payment before we supply paid content.

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We will normally deliver digital content via an on-screen download link, an email link, or access through the Website. Please check your spam or junk folder if you do not receive the email. Contact us if you experience an access problem.

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We may refuse or cancel an order for a legitimate reason, including suspected fraud, misuse, a pricing or description error, or a technical problem that prevents supply. If we cancel after payment has been taken, we will refund the amount paid.

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4.3 Your cancellation right for paid downloads

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Normally, a consumer who purchases digital content online has a 14-day cancellation period. However, where you ask us to supply the digital content immediately and expressly acknowledge that you will lose your cancellation right once supply begins, your right to cancel will end when the download or access begins.

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Before we provide immediate access to a paid download, we will ask you to give your express consent and acknowledgement. We will confirm this with your order information in a form that you can keep.

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If immediate supply has not begun, or if the required consent and acknowledgement were not obtained, you may cancel within the applicable statutory period by emailing bernadette@adhdlancashire.com or using the model cancellation form at the end of these Terms.

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The loss of the cancellation right does not affect your statutory remedies if the file is faulty, not as described, not fit for purpose or cannot be supplied.

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4.4 Faulty files and refunds

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If a paid download is faulty, corrupted, materially different from its description or cannot be accessed, please contact us with your order details and a description of the problem. We may first provide a replacement file, corrected version or reasonable technical assistance. Where repair or replacement is impossible, unsuccessful or cannot be completed within a reasonable time without significant inconvenience, you may be entitled to an appropriate price reduction or refund under the Consumer Rights Act 2015.

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Nothing in these Terms limits your statutory consumer rights. A change of mind after a paid download has begun will not normally qualify for a refund if you have given the required consent and acknowledgement.

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4.5 Free downloads

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Free downloads are available for personal use. They may still be subject to the licence and intellectual-property restrictions in these Terms. We do not promise that a free resource will remain available indefinitely or receive future updates.

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If we ask for your name or email address to deliver a free download, we will handle that information in accordance with our Privacy Policy. We will request consent to receive marketing communications separately where required, and you can unsubscribe at any time.

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5. Licence and intellectual property

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The Website, digital downloads, and their contents are owned by or licensed to ADHD Lancashire Ltd and are protected by intellectual property law. Purchasing or receiving a download does not transfer ownership of the copyright or other intellectual-property rights to you.

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Unless we give written permission or a product page expressly states otherwise, we grant you a limited, non-exclusive, non-transferable licence to download, store and use the resource for your own personal use.

 

You must not:

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• share, forward, upload or distribute the complete file or a substantial part of it to another person;

• sell, sublicense, rent, or commercially exploit the resource;

• remove copyright, branding or ownership notices;

• copy or adapt the resource to create a competing product, or make the resource available on a shared drive, a membership platform, or a public website without our written permission.

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You may print a personal working copy and complete fillable fields for your own use. Coaches, employers, educators and organisations wishing to reproduce or distribute a resource should contact us to discuss an appropriate licence.

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6. Events

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6.1 Booking

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Event details, including the date, time, location or online platform, price and any event-specific conditions, will be shown on the booking page. Your place is confirmed when we receive payment and send confirmation, unless the booking page states otherwise.

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Some date-specific events may be exempt from the statutory 14-day cancellation right. Where a statutory cancellation right does apply, we will honour it. Any event-specific cancellation and refund information shown before booking forms part of your contract with us.

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6.2 Cancellation, non-attendance and refunds

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If you cannot attend, please notify us as early as possible using the contact details in your booking confirmation. Cancelling in advance does not automatically entitle you to a refund unless the booking page, event-specific terms, or applicable law state that a refund is due.

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If you do not attend and have not given us prior notice of cancellation, we will not refund the booking fee unless applicable law requires otherwise. This reflects the place reserved for you and the costs of arranging and delivering the event.

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Where appropriate, we may offer a transfer, credit, or a place at a future event, but this is discretionary unless it was promised in the event-specific terms or required by law.

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6.3 Changes or cancellation by us

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We may make reasonable changes to an event, such as changing the speaker, facilitator, room or online platform. If a change materially alters what you booked, we will explain your options.

If we cancel an event, we will normally offer you a place on a rescheduled event or a refund of the event fee paid. We are not responsible for separate travel, accommodation or other costs unless the law requires otherwise. If circumstances beyond our reasonable control prevent or significantly delay an event, we will act reasonably and communicate the available rescheduling, credit or refund options.

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6.4 Participation and respectful conduct

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We want events to be safe, welcoming and respectful. Attendees must not harass, discriminate against, threaten or deliberately disrupt other people. We may refuse admission or require a person to leave where reasonably necessary to protect attendees, staff or the event. Any refund decision will take into account the circumstances and applicable law.

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At group events, attendees are expected to respect others' privacy and must not record, screenshot, or share another participant's personal information without permission. We cannot guarantee that every attendee will comply, so please make your own careful choices about what you share.

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7. Booked appointments, support sessions and programmes

 

7.1 Booking and payment

 

We offer booked services such as discovery sessions, clarity sessions, Access to Work application support, support calls and live programmes. The relevant booking page will describe the service, duration, delivery method, price and any booking-specific cancellation or rescheduling policy. A booking is confirmed when we receive payment and send confirmation, unless the booking page states otherwise.

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You are responsible for joining an online appointment or programme session at the confirmed time with a suitable device and a reliable internet connection. Please tell us as early as possible if you require a reasonable adjustment or experience a barrier to participation.

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7.2 Statutory cancellation rights for services

 

A consumer who books a service online will normally have 14 days from the date the contract is formed to cancel without giving a reason. If you ask us to begin providing the service during that period, we will obtain your express request. If you then cancel before the service is completed, we may charge a reasonable proportion of the service price already supplied.

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If the service is fully performed during the 14-day cancellation period, the cancellation right will end only where you expressly requested early performance and acknowledged that you would lose the right to cancel once the service had been fully performed. These statutory rights apply in addition to any booking-specific cancellation policy.

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7.3 Rescheduling, late cancellation and non-attendance

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After any statutory cancellation period has ended, the cancellation and rescheduling policy displayed on the booking page and in your confirmation will apply. This may require a stated amount of advance notice.

 

If that policy clearly states that a late cancellation or non-attendance is chargeable, we may retain the full booking fee unless applicable law requires otherwise.

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Missing a session within a multi-session or group programme does not normally entitle you to a partial refund. If the booking page offers a catch-up session, transfer, or the opportunity to attend the topic with a later group, that arrangement will apply, subject to availability.

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7.4 Cancellation or changes by us

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If we need to cancel an appointment or programme session, we will offer a reasonable alternative date or refund the affected amount if we cannot provide an alternative. We may make reasonable changes to a facilitator, timetable, or online platform that do not materially reduce the service purchased. If a material change is necessary, we will explain your options.

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8. Coaching and other professional services

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Individual coaching clients receive a separate coaching agreement or policy covering the coaching relationship, payments, cancellation, rescheduling and non-attendance. Those signed terms apply to coaching sessions and plans. These Website Terms do not replace that agreement.

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ADHD coaching is a collaborative, educational and developmental service. It is not medical care, psychotherapy, diagnosis or crisis support. Coaching outcomes vary and depend on individual circumstances, participation and factors outside our control. We do not guarantee a particular personal, employment, diagnostic, funding or Access to Work outcome.

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9. Third-party services and links

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The Website may link to third-party websites or use third-party platforms for payments, email delivery, bookings, video calls or file access. Third parties operate under their own terms and privacy notices. We are not responsible for third-party content or services that we do not control, but this does not exempt us from the responsibilities the law imposes on us for providing our own products or services.

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Purchases made directly from another seller or platform, such as Amazon, are governed by that seller's or platform's contract and policies.

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10. Privacy and communications

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We process personal information in accordance with our Privacy Policy at https://www.adhdlancashire.com/privacy-policy. The Privacy Policy explains what information we collect, why we use it, how long we retain it, whom we share it with and the rights available to you.

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Information about ADHD, health, diagnosis or medication may be special-category personal data and will be handled with additional care in accordance with applicable data-protection law.

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Transactional communications about an order, download, booking or service are not marketing messages. If you receive marketing communications, you can unsubscribe using the link provided or by contacting us.

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11. Reviews, feedback and submissions

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If you submit a public review or comment, you confirm that it is honest, based on your genuine experience and does not infringe another person's rights. We may moderate or remove unlawful, abusive, discriminatory, misleading or irrelevant public content.

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We will not publish private coaching information, feedback or a testimonial identifying you without an appropriate lawful basis and, where required, your specific permission. Giving feedback does not automatically give us unrestricted permission to publish it.

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12. Acceptable use

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You must not misuse the Website, attempt to gain unauthorised access, introduce malicious code, interfere with security, scrape content in breach of law or these Terms, impersonate another person, infringe intellectual-property rights, or use the Website for unlawful, fraudulent, threatening, discriminatory or abusive purposes.

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We may suspend access or take other reasonable action if we believe the Website, our content or another person is at risk. We will exercise this right lawfully and proportionately.

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13. Our responsibility to you

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We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable at the time the contract was made, were not caused by our breach, or were caused by inaccurate information you supplied.

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We supply our digital downloads and consumer services for personal use. If you use them for a commercial or business purpose, we will not be responsible for business losses, such as loss of profits, revenue, opportunities, or business interruption, except where the law does not permit that exclusion.

 

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory consumer rights, or any other liability that cannot lawfully be excluded or limited.

 

14. Events outside our reasonable control

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We are not responsible for delays or failures caused by events outside our reasonable control, such as widespread internet or platform failures, severe weather, venue closures, illness, industrial action, or government restrictions. We will take reasonable steps to reduce the effect, keep affected customers informed and provide any cancellation, rescheduling or refund rights required by law or these Terms.

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15. Changes to the Website and these Terms

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We may update the Website and these Terms to reflect changes to our business, technology, services or the law. The version that applies to an order or booking will normally be the version available when that contract was formed. We will not retrospectively remove rights from an existing purchase.

 

The current version and its effective date will be published on the Website. If we make a material change affecting an ongoing service, we will give reasonable notice where practicable.

 

 

 

 

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